We read every message and aim to reply within one business day (Monday–Friday, excluding Portuguese public holidays).
For anything about an order, include your order number (in your confirmation email) and, for a defect or damage, a clear photo — it lets us resolve your case fastest.
If you are not satisfied with our response, EU consumers may use the ODR platform at ec.europa.eu/consumers/odr, and Portuguese consumers may consult consumidor.gov.pt. See our Legal Imprint for full company details.