These Terms of Service (the "Terms") form a binding agreement between you and Solarisflux Unipessoal Lda, a single-shareholder limited liability company, headquartered in Braga, Portugal, registered with the Portuguese tax authority under NIPC 518304426 (the "Company", "we", "us", "our"), governing your access to and use of the website, application, AI design tools and print-on-demand ordering service available at customoutfit.ai (together, the "Service"). By creating an account, generating a design, or placing an order, you confirm that you have read, understood and accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.
The Service is directed at consumers and business customers located in the European Union and EEA. You must be at least 18 years old, or the age of majority in your country, and have full legal capacity to contract.
CustomOutfit.ai lets you (a) generate apparel artwork using third-party AI models or transform an image you upload, (b) preview that artwork on a garment, and (c) order the finished garment. Each Product is manufactured individually only after you place and pay for an order, by our Fulfilment Partner, and shipped from EU facilities. Mock-ups and on-screen previews are illustrative; minor variation in colour, print position and scale between the preview and the finished Product is normal and inherent to print-on-demand.
You must register an Account with a valid email address (or sign in with Google) to generate Designs or order. You are responsible for keeping your credentials confidential and for all activity under your Account. Notify us immediately at [email protected] of any unauthorised use. You must provide accurate, current information and keep it up to date. We may refuse, suspend or terminate Accounts that breach these Terms (see clause 20).
Generating a Design consumes Credits. New Accounts receive three (3) free Credits. Additional Credits are sold in packs as displayed at the point of purchase, with prices shown inclusive of applicable VAT. Credits are licences to use a feature of the Service, have no cash value, are non-transferable, and are not refundable except where required by mandatory law (for example, if the Service fails to deliver a paid generation due to our fault, that Credit is restored). A generation that fails for technical reasons on our side is automatically refunded as a Credit. Credits do not expire while your Account remains active; we will give at least 30 days' notice before any expiry policy is introduced.
As between you and us, you own the Designs you generate or upload, to the maximum extent such ownership is available under applicable law and subject to the terms of the underlying AI model providers (e.g. Black Forest Labs, Recraft, Ideogram). You acknowledge that (i) AI outputs may not be eligible for copyright protection in some jurisdictions, and (ii) similar or identical outputs may be generated for other users. You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt for print, and display your Designs solely to operate the Service and to manufacture, package and ship your orders. This licence ends when you delete the Design or close your Account, except for copies we must retain for legal, accounting or backup purposes.
You are solely responsible for the prompts you enter, the images you upload, and the Designs you order. You represent and warrant that you own or hold all rights, licences and permissions necessary to use that content and that it does not infringe any third party's intellectual property, trademark, design, image, personality or privacy rights. In particular, you must not generate, upload or order content depicting real people, celebrities, brands, logos, sports clubs, flags or copyrighted characters unless you hold the necessary rights. Before generation you may be asked to confirm you hold such rights; that confirmation does not transfer responsibility to us. You indemnify us in accordance with clause 19 for breaches of this clause.
You agree not to use the Service to generate, upload, order, or distribute content that:
We may refuse, hold, or cancel any order, and remove any Design, at our reasonable discretion where it appears to breach these Terms or applicable law. Where we cancel a lawful order before production for our own reasons, we refund it in full. Our Fulfilment Partner may independently reject jobs that violate its own content policies.
The display of Products is an invitation to treat, not an offer. Your order is an offer to buy. A binding contract is formed only when we send you an order-confirmation email after successful payment. We may decline an order before that point (e.g. content, stock, pricing error, or suspected fraud). If we cannot fulfil a confirmed order, we will notify you and refund any amount paid.
All prices are in Euros (€) and include VAT at the rate of your EU shipping destination, accounted for under the EU One-Stop-Shop (OSS) scheme. Shipping is added and shown before you pay. Payment is processed by Stripe Payments Europe, Ltd.; we do not receive or store full card details. In the event of an obvious pricing error, we may cancel the affected order and refund you, even after confirmation. A VAT invoice is issued for each order.
Products are made to order by our Fulfilment Partner. Production typically takes 2–5 business days before dispatch. Because each item is printed individually, slight differences in colour, placement (±a few millimetres) and finish are normal and do not constitute a defect.
We ship within the EU/EEA only. Rates and estimated delivery windows are quoted at checkout. Risk of loss passes to you on delivery (or, for business customers, on hand-over to the carrier). See our Shipping Policy for full details.
Products are personalised goods made to your specifications within the meaning of Article 17(1)(c) of Decree-Law no. 24/2014. Accordingly, the 14-day right of free withdrawal does not apply once production has begun, and by placing the order you expressly acknowledge this. This does not affect your statutory rights where a Product is defective or not as described — see clause 14 and our Refund Policy.
Because production starts quickly, we can usually only amend or cancel an order if you contact [email protected] before it enters production. Once in production, an order cannot be cancelled save for the statutory cases in clause 14.
You are entitled to a free remedy for Products that are defective, damaged in transit, or not as ordered, and you retain the legal conformity guarantee under Decree-Law 84/2021. The full procedure, timelines and remedies are set out in our Refund Policy, which forms part of these Terms.
The Service itself — including its software, source code, design, branding, "CustomOutfit.ai" name, logos and UI — is owned by us or our licensors and protected by IP law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for its intended purpose. You may not copy, modify, distribute, or create derivative works of the Service.
The Service relies on third parties including Stripe (payments), Replicate and AI model providers (generation), Cloudflare (storage/CDN), Printful (fulfilment), Moloni (invoicing) and Render (hosting). Your use of those parts may be subject to their terms. We are not responsible for third-party services outside our control, though we remain responsible to you for the Service we provide.
The Service is provided "as is" and "as available". We do not warrant that AI outputs will meet your expectations, that the Service will be uninterrupted or error-free, or that any specific Design can be produced. Nothing in this clause limits the statutory guarantees owed to Consumers.
To the maximum extent permitted by law, our total liability arising out of or relating to any order is limited to the amount you paid for that order. We are not liable for indirect, incidental or consequential loss, loss of profit, or loss of data. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any liability that cannot be excluded under mandatory consumer law.
You agree to indemnify and hold us harmless from any third-party claim, demand, loss or expense (including reasonable legal fees) arising out of content you submit or order in breach of clauses 6 or 7, or your other breach of these Terms or applicable law.
You may close your Account at any time. We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, misuse the Service, or where required by law. Termination does not affect accrued rights, paid orders in progress, or clauses intended to survive (including 5, 6, 15, 17–19, 23).
We may modify, suspend or discontinue features of the Service, and perform maintenance, at any time. We will give reasonable notice of material adverse changes affecting paid features where practicable.
We are not liable for failure or delay caused by events beyond our reasonable control, including outages of third-party providers, carrier disruption, strikes, natural events, or acts of authority.
These Terms are governed by Portuguese law. For Consumers, mandatory consumer-protection rules of your country of residence continue to apply, and you may also bring proceedings in the courts of your domicile. Subject to that, the competent courts are those of the district of Braga, Portugal.
If we cannot resolve a complaint directly, EU Consumers may use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Portuguese Consumers may turn to an alternative dispute resolution entity (RAL) under Law 144/2015; see consumidor.gov.pt for the directory of competent entities. The ADR entity competent for our activity is (to be completed before launch).
If any provision is held invalid, the remainder stays in force. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of our business on notice. These Terms, together with the policies referenced in them, are the entire agreement between us regarding the Service.
We may update these Terms. We will post the new version with a revised date and, for material changes, notify registered users by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
[email protected] · Solarisflux Unipessoal Lda, Braga, Portugal.